Customer Care : New England Country Gifts

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Customer Care

As the number one choice for gift giving New England Country Gifts is devoted to providing the best shopping experience. Please use the links below or scroll down the page to answer any of your questions or needs.

How To Place an Order

Internet: 1. Browse site for desired item. 2. Add item to cart 3. Click on the "Checkout" button. 4. If already registered click on the "Login Page" link to log in. I not registered fill out the form and continue. 6. Select shipping method and Personalize your gift with a message. 7. Enter Payment information. 8. Confirm Order. 9. You are Done!

By Phone: Call 1-800-831-3220 to place your order over the phone.

By Fax: 1-413-562-5597

Mail Order: NewEnglandCountryGifts.com | PO Box 905 | Westfield, MA 01086

Our Guarantee

If Your Not Completely Satisfied...
At NEcg we want you and those who receive your gift to be completely satisfied or we will make every attempt to make it right by either an appropriate replacement or a full refund, it is your choice.

Substitutions
In some cases we will be out of an ingredient that makes up a basket or other product that we will need to substitute so we can ship on time. We try to always upgrade to a higher value or better quality ingredient when we have to do a substitution.

Order History

Login to your account to access your order history. Click Here

Large Orders or Multiple Recipients

Though you can order as many baskets as you would like right here on our site it might be easier to place large orders or orders where you have mutiple recipients by using our Excel Order Form. Download the Order Form by Clicking the Image Below.

Substitutions

Changes are constantly made to our inventory based on product and seasonal availability. Therefore, substitutions may be made for products with equal or greater value. When making substitutions, we will ensure that every measure is taken to ensure the highest quality and the most professional taste. Your satisfaction is guaranteed.

Gift Baskets containing chocolates will be substituted with hard candy items between the months of May and October. This is to maintain the highest quality standards for our customers based on seasonal availability.

Holiday Shipping

To make sure your gifts reach your recipient on time for any holiday using regular ground shipping please allow up to 5 business days in the US and up to 10 business days to Candada for on time shipping.

For 2 day shipping please allow at least 3 business days.

Overnight shipping is guaranteed to be there the next day except for weekends.

All orders must be placed before 12PM EST for guaranteed same day shipping.

For arrival by:	Ground Shipping (4-10 Business Days)	2 Day Shipping (2 Business Days)	Overnight Shipping
Halloween	October 20	October 26	October 27
Thanksgiving	November 14	November 20	November 21
Christmas	December 15	December 20	December 21
Hanukkah Eve	December 15	December 20	December 21
New Years Eve	December 21	December 27	December 28

By way of:
Our Contact Us page.

Phone Toll Free: 800-831-3220 for help with billing or customer service (M-F 8-4:30PM EST)
866-403-6807 to place an order over the phone (24/7)

Or By Regular Mail: NewEnglandCountryGifts.com | PO Box 905 | Westfield, MA 01086

Payment Methods

Visa, Mastercard and American Express are currently the only payment methods available to use on our website.

PLEASE NOTE: The charge on your card will show as JC Danczak, Inc. our parent company.

Sales Tax

All Massachusetts residents are charged the mandatory 5% sales tax on all orders placed on our site.

Browser Requirements

Basic Browser Requirements
Our site works best with most of the current and latest internet browsers. If you are experiencing any difficulties navigating our site or placing your order please download any of the following browsers and your shopping experience will be better.

Macintosh Users
If you are using Mac OS X 10.3.9 or above, you may use Apple’s Safari browser. Otherwise, you may need to use a browser such as Netscape or Firefox to receive advertised discounts and complete your shopping. You may download the latest compatible browsers by following the links above.

Cookies
In order to use the newenglandcountrygifts.com, your internet browser must be set to accept cookies. To set your browser to accept cookies, look under Preferences or Options in your browser.

Java Scripting
In order to use the newenglandcountrygifts.com, your internet browser must be configured to use Java Scripts To set your browser to use Java Script, look under Preferences or Options in your browser.

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Last Updated Wednesday 10 March, 2010

9467211 requests since Saturday 01 January, 2005